management

The language we use when we try to get an employee to step up when their performance is below par is crucial, says Velia Nicholls.*

I am often asked for the language or the best words to use when it comes to dismissals or poor performance. Unfortunately, there are no perfect frameworks or words to use, as everyone is different.

Chemmart has launched a new award recognising excellence in retail management within the brand, at its recent conference for pharmacy assistants.

‘Chemmart Pharmacy believes strongly in its Wellbeing Services strategy but it would not be possible without the committed execution from our assistants,’ announced executive director, Jonathan Layton

The demise of the Harrison’s Pharmacy Group, with its 15 community pharmacies and medical centres operating in NSW, QLD, SA and NT, has been likened to the proverbial canary in the coalmine by some of pharmacy’s leading owners.

When was the last time you had a close look at your job description? asks Georgia Bolden-Strestik*

Job description? You do have one… right?

The Pharmacy Guild of Australia is encouraging pharmacy assistants to attend APP2013, the Australian Pharmacy Professional Conference and Trade Exhibition held on the Gold Coast from 21 to 24 March.

APP2013 gives pharmacy assistants access to more than 200 suppliers, free networking drinks, free samples and QCPP Refresher training hours.

The date for the next federal election has been announced… and the pharmacy industry needs to consider its agenda, writes Stephen Greenwood*

Here are my 5 big issues that pharmacy needs to get commitments on in the months ahead. You may have your own big 5 issues, but I guarantee that many of the following will be on your list.

1. Certainty

Australian pharmacies should already be planning their health promotions in 2013, including those aligned with major health campaigns, says Bruce Annabel, pharmacy business analyst and long-time industry commentator.

By Dr Adrian Medhurst*

It’s that time of the year when you have possibly set a few resolutions or goals. Perhaps yours were around getting fit, reading more books, or maybe checking emails less frequently.

But unfortunately, so many of the typical goals and resolutions set are really hard to stick to and are a distant memory come February.

Words are just words until we choose to live them, writes Jurek Leon.*

During a spell in hospital a while back, there were 2 tools that I kept close to me at all times. My little pocket notebook and pen, and also my Dictaphone. This meant that whenever I had an observation or a thought, it could be recorded.